Keep your Prometheus system running optimally at all times
-
Prometheus Service
- Prometheus Panta
- Prometheus NT.48/Prometheus NT.Plex
- Robotic Autosampler
Service Contracts
Prometheus products are built to the highest standards of quality and reliability; however, it’s important to keep your instrument in good working order to ensure accurate, high-quality data output. Don’t let unexpected delays slow you down or interrupt your lab workflows.
Need a quote for Prometheus service?
Prometheus Panta
Catalog #
Product
Description
PR-06012
PR-06012
Warranty extension
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation and calibration. Available at point of purchase or while standard warranty is active.
PR-06041
PR-06041
Total coverage service contract
Covers all necessary repairs with specialist labor, replacement parts, and instrument transportation if off-site service is required. Includes one validation service with labor and travel and one online user training voucher per year to keep your team up to date.
PR-063043
PR-063043
Premium total coverage service contract
Includes everything in the Total Coverage Service Contract, plus:
- Loaner device to ensure uninterrupted operations during repairs
- Re-installation and re-qualification after any major repair to maintain compliance
- Expert consultation for method development or technical support whenever you need it
PR-063031
PR-063031
IQOQ
Installation Qualification / Operational Qualification. Includes a documented assessment of your instrument’s installation and operational specifications. During the on-site installation, a qualified specialist will execute the IQOQ protocol in accordance with industry standards, record the results, and complete signed and dated forms for your internal quality records.
PR-063091
PR-063091
Relocation
Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Prometheus Panta. Includes validation before packing and IQOQ at re-installation.
Prometheus NT.48/Prometheus NT.Plex*
Catalog #
Product
Description
PR-061021
PR-061021
PR-061041
PR-061041
PR-061031
PR-061031
PR-061091
PR-061091
Robotic Autosampler
Catalog #
Product
Description
PR-064031
PR-064031
PR-064041
PR-064041
PR-064091
PR-064091
Terms and conditions apply. Availability limited based on region.
*Prometheus NT.Plex discontinued as of 28 February 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2027 or until parts are no longer available, whichever comes first.
**Prometheus NT.48 discontinued as of 6 November 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2028 or until parts are no longer available, whichever comes first.
