NanoTemper – Privacy Policy

Effective by: 2018, May 25th

NanoTemper Technologies and its legal entities (following “NanoTemper”) cares and commits itself to protect the privacy of the visitors of our website and users of our services explained below. We explain the ways how we are processing personal information of visitors and users of our website and services shared with NanoTemper to produce satisfying products and services. We want you to understand clearly which information we collect and process with your consent.

With the use of our websites and services you agree to the collection, processing and transfer of your data as described in this privacy policy. If you do not agree to collection, processing and transfer of your data as whole or in parts please send your inquiry to the contact given below.

Scope

This privacy policy applies to all online and web services (following “the services” or “the websites”) of NanoTemper Technologies and its legal entities (following “NanoTemper”), including the NanoTemper website (www.nanotempertech.com, following “the website”), the NanoTemper webshop (shop.nanotempertech.com, following “the webshop”), the NanoTemper Explorer Community (https://nanotempertech.force.com/be-an-explorer, following “the community”), NanoTemper software crashreport (following “the crashreport”) and NanoTemper Cloud (following the “NT.Cloud”).

Websites of NanoTemper may contain links to external websites of other third parties, which are not maintained or affiliated with NanoTemper. NanoTemper is not able and will not control or enforce its own privacy policy or guarantee the accuracy, relevance, timeliness or completeness of any information on these external contents. NanoTemper is not liable for the for the content and/or privacy policy of these external contents. Please refer to the privacy policies of these external content.

1. Responsible

Responsible for the collection, processing and transfer of your person-related data is

For EU countries:
NanoTemper Technologies GmbH                             
CEO: Dr. Stefan Duhr
Floessergasse 4
81369 München
Germany
Phone: +49 89 4522895-0
Fax: +49 89 4522895-60
Mail: info@nanotempertech.com

         For Non-EU countries:
         NanoTemper Technologies, Inc.                                    CEO: Dr. Stefan Duhr
         400 Oyster Point Blvd. Suite 336
         South San Francisco, CA 94080
         United States of America
         Phone: +1 650 763 1658
         Fax: +1 650 350 4390
         Mail: info@nanotempertech.com

2. Type of personal data

Contact data (when filling out contact forms), data of usage and logdata, meta- & communication data.

3. Categories of data subjects

Data subjects are visitors of our website and / or users of our services described in the scope (1.)

4. Purpose of processing

Security measures, respond to inquiries of users and visitors

 

Rights of data subjects

Based on the applied legislation you as a data subject have different rights regarding your personal data. If you want to claim your rights, please contact the responsible via e-mail under privacy@nanotempertech.com. As a data subject you have the following rights:

1. Right of access

Data subjects have the right to obtain the following:

  • confirmation of whether, and where, the controller is processing their personal data;
  • information about the purposes of the processing;
  • information about the categories of data being processed;
  • information about the categories of recipients with whom the data may be shared;
  • information about the period for which the data will be stored (or the criteria used to determine that period);
  • information about the existence of the rights to erasure, to rectification, to restriction of processing and to object to processing;
  • information about the existence of the right to complain to the DPA;
  • where the data were not collected from the data subject, information as to the source of the data; and
  • information about the existence of, and an explanation of the logic involved in, any automated processing that has a significant effect on data subjects.

Additionally, data subjects may request a copy of the personal data being processed.

2. Right of rectification

Data subjects are entitled to require NanoTemper to rectify any errors in their personal data.

3. Right to erasure

Data subjects are entitled to require NanoTemper to delete their personal data if:

  • the data are no longer needed for their original purpose (and no new lawful purpose exists);
  • the lawful basis for the processing is the data subject’s consent, the data subject withdraws that consent, and no other lawful ground exists;
  • the data subject exercises the right to object, and NanoTemper has no overriding grounds for continuing the processing;
  • the data have been processed unlawfully; or
  • erasure is necessary for compliance with EU law or the national law of the relevant member state of the EEA/EU.

4. Right to restrict processing

Data subjects have the right to restrict the processing of personal data (meaning that the data may only be held by the controller, and may only be used for limited purposes) if:

  • the accuracy of the data is contested (and only for as long as it takes to verify that accuracy);
  • the processing is unlawful and the data subject requests restriction (as opposed to exercising the right to erasure);
  • NanoTemper no longer needs the data for their original purpose, but the data are still required by NanoTemper to establish, exercise or defend legal rights; or
  • If verification of overriding grounds is pending, in the context of an erasure request.

5. Right of data portability

Data subjects have a right to:

  • receive a copy of their personal data in a structured, commonly used, machine-readable format that supports re-use;
  • transfer their personal data from one controller to another;
  • store their personal data for further personal use on a private device; and
  • have their personal data transmitted directly between controllers without hindrance.

Inferred data and derived data (e.g., a credit score or the outcome of a health assessment) do not fall within the right to data portability, because such data are not “provided by the data subject”. In addition, the controller is not obliged to retain personal data for longer than is otherwise necessary, simply to service a potential data portability request.

6. Right to object to processing

Data subjects have the right to object, on grounds relating to their particular situation, to the processing of personal data, where the basis for that processing is either:

  • public interest; or
  • legitimate interests of the controller.

The controller must cease such processing unless the controller:

  • demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject; or
  • requires the data in order to establish, exercise or defend legal rights.

7. Right to object to processing for the purposes of direct marketing

Data subjects have the right to object to the processing of personal data for the purpose of direct marketing, including profiling.

8. Right to not be evaluated on the basis of automated processing

Data subjects have the right not to be subject to a decision based solely on automated processing which significantly affect them (including profiling). Such processing is permitted where:

  • it is necessary for entering into or performing a contract with the data subject provided that appropriate safeguards are in place;
  • it is authorised by law; or
  • the data subject has explicitly consented and appropriate safeguards are in place.

General

Personal information, explicitly, voluntarily or implicitly provided will be collected, stored and processed by NanoTemper. As an example, this information is recorded when using our services.

Information may also be collected when communicating through another media (support calls, mails) than direct use of the described NanoTemper services.

1. Log data

Our systems automatically gather anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits as well as used content (pages) and technical status information. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

2. Analytics

When visiting and/or using our website and/or Community, NanoTemper will use different technologies and methods as Piwik / Matomo (a open source tool) to collect statistical information of your visit and use of our service. This data is not sent to other servers or third parties; it is used in anonymized form to improve our services .

IP addresses are stored in Piwik / Matomo without the final tuple. Therefor we know the network of the user / visitor, not the specific computer.

You can deactivate data collection for analytics with the individual cookie settings or by setting the “do-not-track” setting within your browser.

3. Cookies

What is “Cookies” and related technologies?

Cookies are small text files that are saved on the device with which you access our website and/or Community. This file is handled by the computer program which you use for the access (e.g. your web browser).

With this Cookie we can identify you within your registration process or user session and it also can help to identify you at your next visit / use of our website and/or Community.

There are other technologies that are related, like Pixel-Tags (small “hidden” / “transparent” images within webpage and/or e-mail), Counter-Codes (code within the webpage and/or e-mail to identify visits). Additionally browser programs offer unique ids / tags to identify the user.

How does NanoTemper uses these technologies?

Mainly we use Cookies to identify your session with Cookies that are invalidated automatically after the end of your session / end of your visit (latest close of the browser program). Permanent Cookies can be used to enhance the login procedure, so our website/Community can identify you at your next visit without logging in again.

NanoTemper may use the following type of Cookies:

  • Mandatory for service

These Cookies are mandatory for the use of the service provided by NanoTemper. These Cookies identify you as a user that has logged into closed sections of the website and/or the Community.

  • Statistics / Analytics

Cookies may be used by NanoTemper to create statistics of the usage of our website and/or Community by our users. This includes the use of marketing and sales activities, like opening/reading newsletters, advertisings, promotions and offers and clicking on content linked within these activities.

  • Marketing

Additional Cookies may be used to improve and personalize marketing and sales activities. As an example this may include Cookies for “frequency capping” that assures that advertisings are not shown over and over again to the same user.

  • Third party

Other third parties – affiliated partners – may create their own Cookies to assure the use of the data and personal information as long as the use is covered by this privacy policy.

Personal Preferences for the usage of Cookies

You may influence the usage of Cookies by your computer programs (e.g. browser) with your personal settings in these applications. It is often possible to automatically accept or reject Cookies as well as delete them at the termination of the application.

Please be aware that the service provided by NanoTemper’s website and/or community may not work properly if you set your applications to reject or delete Cookies.

4. Social Media Buttons

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.

In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button.  As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

5. Contact Forms

By getting in touch with us through a contact form, request form, or register for a training, event or similar, we will store your data permanently within the scope of subject of agreement and in case of further questions. Further personal related data is only collected when explicitly agreed on or if no agreement is needed by legislation.

 

Business related services

Community

By registration to the NanoTemper community you agree to the collection, processing and transfer of personal data as follows:

1. Personal information in Community registration

When registering as a user for our NanoTemper Community we will collect, save and process the following data which is mandatory to provide the service to you.

  • Name (firstname, lastname, salutation)
  • User IDs / account names for the NanoTemper Community
  • Password for the NanoTemper Community
  • Professional information (e.g. organization name, job title, department, country)

You may add additional information to your personal profile, voluntarily. This data may consist of:

  • Telephone and/or fax number
  • Professional information (e.g. job role, organizational postal / office address, fields of education, studies)
  • Additional profile information (e.g. profile picture, description)
  • NanoTemper products and services

2.  Additional personal information within Community

This category consists of optional data (e.g. products and services used, information in content contributions) which you can share voluntarily with us as a registered Community user to provide better a better service to you and other users of the Community.

The personal information you share with us may be shared within the NanoTemper group (NanoTemper Inc. and its directly associated companies and owners).

We will explain further details on the collection and use of your personal information later in this document.

3.  Security Measures

The security of your personal information is a high goal for ourselves. Therefor we use personal registration processes with personal and individual user accounts within our NanoTemper Community. Please chose a complex and strong password as this helps to protect your personal account and your personal information and the personal information of other users of the NanoTemper Community.

4. Personal information in Community contributions and communication

Additionally, we may collect data of the work and research results created with NanoTemper products and services, as you are disclosing them within the NanoTemper Community or communication with NanoTemper and its group companies and/or affiliated partners.

Any information that is disclosed by the NanoTemper Community users becomes public available information and may therefore appear in public way, such as search engines or other publicly available platforms, and may be searched and indexed by other third parties. It may be read, collected and used by other NanoTemper Community users to send unsolicited messages to you. Never contribute any information that you do not want to reveal to the public at large or for which you do not hold the necessary rights.

5. Data Usage

NanoTemper may produce further statistical information out of your personal data, including demographic information (your country, city, locality and language), products and services used, your interaction and usage of our website and Community, technical data out of your devices (like described above).

You give your consent to use this data:

  • to personalize and improve your experience with the services and products provided by NanoTemper;
  • to develop new services and products;
  • to share the information within the NanoTemper Community with other users (e.g. your name, description, public profile information). We will never share private information like contact information (e.g. e-mail, phone, fax) as long as you do not agree explicitly;
  • to use information shared by yourself for marketing and sales testimonials
  • for quality management / control and training of NanoTemper personnel
  • to improve the reliability, features or functions provided by our services and products

6. Data shared by yourself

The NanoTemper Community is a social network service. As this you will share your personal information to other users of the NanoTemper Community with every contribution you make (e.g. posts, comments, uploads). This contains basic personal information like you salutation, name and maybe additional data like profile picture, description.

You agree that other users of the NanoTemper Community may be informed of your activities within the Community. This contains notifications of your registration, visit, new posts or comments as well as changes of your public profile.

You agree that the NanoTemper Community can inform you of the latest activities, profile changes or latest registrations of other users of the Community.

7. Data shared by NanoTemper

To provide the services described we can transfer your data to other service providers, in accordance to this privacy policy. E.g. we are using external service providers for hosting the NanoTemper website and/or Community as well as statistical analytics services. The external processing of your personal information will always be covered by order data processing agreements as well as security and confidentiality agreements between NanoTemper and our service providers, in accordance with (if applicable) EU standard regulations (GDPR / EU-DSGVO).

In addition to the actions and practices described in that document so far NanoTemper may share your personal information with third parties or other companies of the NanoTemper group for the following limited purposes:

  • to allow the acquisition, merger or sale of all or part of our property, as long as the transfer of your personal information in this context is justified by applicable law or within your explicit agreement;
  • as a response on a legal procedure (e.g. court order and/or summons) as long as we have good faith that this is required; to protect the security and rights of a person or of NanoTemper, including the enforcement of our terms of use and our privacy policy or any other policy you have agreed on; or to solve any security and/or technical problems;
  • to participate in academic and statistical studies, but only with anonymized form;
  • to publish anonymized and/or aggregated statistics of the use of the products and services of NanoTemper.

You agree with the practices of sharing your personal information as described above.

8. Storage life

We will store your personal data described above as long as your registered account is open and you do not claim your right of erasure.

Even after a closure of your account and as long as you did not claim your right of erasure we may preserve your personal contributions to the NanoTemper community without personal account information.

Webshop

By registration to the NanoTemper webshop you agree to the collection, processing and transfer of personal data as follows:

1. Personal information in webshop registration

When registering as a user for our NanoTemper webshop we will collect process the following data which is mandatory to provide the service and following order process to you.

  • Name (firstname, lastname, salutation)
  • User IDs / account names for the NanoTemper webshop
  • Password for the NanoTemper webshop
  • Professional information (e.g. organization name, job title, department, country, address data)
  • Contact information (telephone, e-mail)

2. Security Measures

The security of your personal information is a high goal for ourselves. Therefor we use personal registration processes with personal and individual user accounts within our NanoTemper webshop. Please chose a complex and strong password as this helps to protect your personal account and your personal information and the personal information of other users of the NanoTemper webshop.

3. Data Usage

NanoTemper may produce further statistical information out of your personal data, including demographic information (your country, city, locality and language), products and services ordered, your interaction and usage of our webshop.

You give your consent to use this data:

  • to contact you to process your order and/or any issue regarding your registered account
  • to personalize and improve your experience with the services and products provided by NanoTemper;
  • to develop new services and products;
  • to offer localized and personalized advertising based on your preferences and personal information shared with us (e.g. special offers, promotions, trainings, products), including the determination of the effectiveness of marketing and promotional activities;
  • for quality management / control and training of NanoTemper personnel
  • to improve the reliability, features or functions provided by our services and products

4. Storage life

We will store your personal data described above as long as your registered account is open and you do not claim your right of erasure or we have the obligation to store your data for other legislation reason.

Website Crash Report

By using the send data function of the crash report of NanoTempers software solutions you agree to the collection, processing and transfer of personal data as follows:

1. Personal information in crash report

With every crash report at least the IP address is send to our systems.

Additionally you can optionally chose to add further personal information as

  • Name
  • Computer Name
  • Telephone number
  • E-Mail Address

2. Data shared by NanoTemper

To provide the services described we can transfer your data to other service providers, in accordance to this privacy policy. E.g. we are using external service providers for hosting the NanoTemper website and/or Community as well as statistical analytics services. The external processing of your personal information will always be covered by order data processing agreements as well as security and confidentiality agreements between NanoTemper and our service providers, in accordance with (if applicable) EU standard regulations (GDPR / EU-DSGVO).

3. Data Usage

You agree that personal data transmitted with the process of the crash report is used to reproduce the problem reported and to improve our software products affected.

When personal contact data is included we may use this personal data to get in touch with you to help to reproduce the reported problem.

4. Storage life

The personal data is stored for 180 days. After this period the personal data is deleted in all systems. Only technical information (trace information, comments, software version) remains in our systems.

5. Data transfer to other countries

NanoTemper will transfer, process and save your personal information on computer systems in different countries, maybe others than the country you are located at. Therefor NanoTemper will transfer the data to other companies of the NanoTemper group or to external service providers to deliver the services and products described in our terms of use and to use the data as described in this policy, as long as this is legally permissible. Regarding EU citizens we will make the EU-GDPR regulations applicable.

6. Contact

For further questions or inquiries on our privacy policy please contact our data protection officer at privacy@nanotempertech.com

7. Miscellaneous

1. Children & Minors

The use of the NanoTemper website and/or Community is limited to persons of age, based on their local legislation, or at least to persons with the age of 18.

2. Change & Update of the privacy policy

NanoTemper has the right to change this privacy policy at any time for any or without reason at own discretion. If applied on consents of users changes are only applied with the a proactive information in electronic ways to and with consent of the user.

3. Disclaimer: Online-contents

The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

4. Referrals and links

The Author is not responsible for any contents linked or referred to from his pages – unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

5. Copyright

The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of such diagrams or texts in other electronic or printed publications is not permitted without the author’s agreement.

6. Legal force of this disclaimer

This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual formulations of this text are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.