Keep your Dianthus running flawlessly
Service Contracts
Get peace of mind knowing your Dianthus is in the hands of highly-qualified and trained specialists when the unforeseeable breakdown happens. Or when you need to schedule a routine IQ/OQ and diagnostics. Are you moving Dianthus to a new location? We can assist you with that too.
Need a quote for a Dianthus service contact?
Dianthus
Catalog #
Product
Description
DI-060021
DI-060021
Warranty Extension
Extended Warranty Packages are available exclusively with instrument purchase and provide peace of mind once the standard one-year warranty expires. Each package covers all necessary repairs during the coverage period, including specialist labor, replacement parts, and instrument transportation if off-site service is required. Extended Warranty Packages must be purchased at the time of instrument order.
DI-060041
DI-060041
Total coverage service package
Covers all necessary repairs with specialist labor, replacement parts, and instrument transportation if off-site service is required. Includes one validation service with labor and travel and one online user training voucher per year to keep your team up to date.
DI-060043
DI-060043
Premium total coverage service package
Includes everything in the Total Coverage Service Contract, plus:
- Loaner device to ensure uninterrupted operations during repairs
- Re-installation and re-qualification after any major repair to maintain compliance
- Expert consultation for method development or technical support whenever you need it
DI-060030
DI-060030
IQOQ
Installation Qualification / Operational Qualification. Includes a documented assessment of your instrument’s installation and operational specifications. During the on-site installation, a qualified specialist will execute the IQOQ protocol in accordance with industry standards, record the results, and complete signed and dated forms for your internal quality records.
DI-060050
DI-060050
Relocation
Have a specialist come onsite to assist with packing Dianthus safely and to re-install it at the new location. Includes onsite validation prior to the relocation and onsite IQOQ after re-installation.
