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Keep your Prometheus system running optimally at all times

Service Contracts

Prometheus products are built to the highest standards of quality and reliability; however, it’s important to keep your instrument in good working order to ensure accurate, high-quality data output. Don’t let unexpected delays slow you down or interrupt your lab workflows.
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Prometheus Panta

Catalog #
Product
Description
PR-06012

PR-06012

Warranty Extension Prometheus Panta
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation and calibration. Available at point of purchase or while standard warranty is active.
PR-06041

PR-06041

Total Coverage Service Contract Prometheus Panta
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation and calibration. Available after extended warranty expires or after standard warranty lapses.
PR-063031

PR-063031

IQOQ Prometheus Panta
Installation qualification/operational qualification. Assessment and documentation of Prometheus Panta operation specs at installation by a specialist. Includes labor and travel costs.
PR-063091

PR-063091

Relocation Prometheus Panta
Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Prometheus Panta. Includes validation before packing and IQOQ at re-installation.

Prometheus NT.48/Prometheus NT.Plex*

Catalog #
Product
Description
PR-061021

PR-061021

Warranty Extension Prometheus
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation with purchase. Available at point of purchase or while standard warranty is active.
PR-061041

PR-061041

Total Coverage Service Contract Prometheus
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation with purchase. Available after extended warranty expires or after standard warranty lapses.
PR-061031

PR-061031

IQOQ Prometheus
Installation qualification/operational qualification. Assessment and documentation of Prometheus NT.48 and NT.Plex** operation specs at installation by a specialist. Includes labor and travel costs.
PR-061091

PR-061091

Relocation Prometheus
Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Prometheus NT.48 and NT.Plex**. Includes validation before packing and IQOQ at re-installation.

Robotic Autosampler

Catalog #
Product
Description
PR-064031

PR-064031

IQOQ Robotic Autosampler
Assessment and documentation of Robotic Autosampler operation specs at installation by a specialist. Includes labor and travel costs.
PR-064041

PR-064041

Routine Care Service Contract Robotic Autosampler
Labor and travel for a service team member to perform validation and calibration on the robotic autosampler unit. Available after extended warranty expires or after standard warranty lapses. Does not include coverage for Prometheus Panta or NT.Plex.
PR-064091

PR-064091

Relocation Robotic Autosampler
Relocation includes labor and travel for a specialist to come to the current site, safely pack the instrument, and to travel to the relocation site and safely unpack and re-install the Robotic Autosampler with Prometheus Panta or NT.Plex.

Terms and conditions apply. Availability limited based on region.
*Prometheus NT.Plex discontinued as of 28 February 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2027 or until parts are no longer available, whichever comes first.
**Prometheus NT.48 discontinued as of 6 November 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2028 or until parts are no longer available, whichever comes first.

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