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Keep your Monolith system running optimally at all times

Service Contracts

Monolith products are built to the highest standards of quality and reliability; however, it’s important to keep your instrument in good working order to ensure accurate, high-quality data output. Don’t let unexpected delays slow you down or interrupt your lab workflows.
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Monolith X/Monolith Pico

Catalog #
Product
Description
WARR-EXT-MO2

WARR-EXT-MO2

Warranty extension

Extended Warranty Packages are available exclusively with instrument purchase and provide peace of mind once the standard one-year warranty expires. Each package covers all necessary repairs during the coverage period, including specialist labor, replacement parts, and instrument transportation if off-site service is required. Extended Warranty Packages must be purchased at the time of instrument order.

WARR-EXT-MO2-APAC

WARR-EXT-MO2-APAC

Warranty extension APAC region

Extended Warranty Packages are available exclusively with instrument purchase and provide peace of mind once the standard one-year warranty expires. Each package covers all necessary repairs during the coverage period, including specialist labor, replacement parts, and instrument transportation if off-site service is required. Extended Warranty Packages must be purchased at the time of instrument order.

IQOQ-MO2

IQOQ-MO2

IQOQ

Installation Qualification / Operational Qualification. Includes a documented assessment of your instrument’s installation and operational specifications. During the on-site installation, a qualified specialist will execute the IQOQ protocol in accordance with industry standards, record the results, and complete signed and dated forms for your internal quality records.

FULL-COV-MO2

FULL-COV-MO2

Total coverage service contract

Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation.

MOVE-MO2

MOVE-MO2

Relocation

Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Monolith. Includes validation before packing and IQOQ at re-installation.

Monolith NT.115*

Catalog #
Product
Description
IQOQ-MO

IQOQ-MO

IQOQ Monolith NT.115
Installation qualification/operational qualification. Assessment and documentation of Monolith operation specs at installation by a specialist. Includes labor and travel costs.
FULL-COV-MO

FULL-COV-MO

Total Coverage Service Contract Monolith NT.115
Covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes labor and travel for one validation with purchase. Available after extended warranty expires or after standard warranty lapses.
MOVE-MO

MOVE-MO

Relocation Monolith NT.115
Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Monolith NT.115**. Includes validation before packing and IQOQ at re-installation.
Terms and conditions apply. Availability limited based on region. *Monolith NT.115 discontinued as of 28 February 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2027 or until parts are no longer available, whichever comes first.
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