Keep your Prometheus system running optimally at all times
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Prometheus Service
- Prometheus Panta
- Prometheus NT.48/Prometheus NT.Plex
- Robotic Autosampler
Service Contracts
Prometheus products are built to the highest standards of quality and reliability; however, it’s important to keep your instrument in good working order to ensure accurate, high-quality data output. Don’t let unexpected delays slow you down or interrupt your lab workflows.
Need a quote for Prometheus service?
Prometheus Panta
Catalog #
Product
Description
PR-06012
PR-06012
Warranty extension
Extended Warranty Packages are available exclusively with instrument purchase and provide peace of mind once the standard one-year warranty expires. Each package covers all necessary repairs during the coverage period, including specialist labor, replacement parts, and instrument transportation if off-site service is required. Extended Warranty Packages must be purchased at the time of instrument order.
PR-06041
PR-06041
Total coverage service contract
Covers all necessary repairs with specialist labor, replacement parts, and instrument transportation if off-site service is required. Includes one validation service with labor and travel and one online user training voucher per year to keep your team up to date.
PR-063043
PR-063043
Premium total coverage service contract
Includes everything in the Total Coverage Service Contract, plus:
- Loaner device to ensure uninterrupted operations during repairs
- Re-installation and re-qualification after any major repair to maintain compliance
- Expert consultation for method development or technical support whenever you need it
PR-063031
PR-063031
IQOQ
Installation Qualification / Operational Qualification. Includes a documented assessment of your instrument’s installation and operational specifications. During the on-site installation, a qualified specialist will execute the IQOQ protocol in accordance with industry standards, record the results, and complete signed and dated forms for your internal quality records.
PR-063091
PR-063091
Relocation
Relocation includes labor and travel for a specialist to safely pack, then unpack and re-install the Prometheus Panta. Includes validation before packing and IQOQ at re-installation.
Prometheus NT.48/Prometheus NT.Plex*
Catalog #
Product
Description
PR-061021
PR-061021
PR-061041
PR-061041
PR-061031
PR-061031
PR-061091
PR-061091
Robotic Autosampler
Catalog #
Product
Description
PR-064031
PR-064031
PR-064041
PR-064041
PR-064091
PR-064091
Terms and conditions apply. Availability limited based on region.
*Prometheus NT.Plex discontinued as of 28 February 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2027 or until parts are no longer available, whichever comes first.
**Prometheus NT.48 discontinued as of 6 November 2023. Total Coverage and Extended Warranty service contracts available through 31 Dec 2028 or until parts are no longer available, whichever comes first.
