Keep your system running optimally at all times
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Service
- Service Packages
- Training and Support
Avoid downtime with the service package that’s right for you
NanoTemper instrumentation is built to the highest standards of quality and reliability; however, it’s important to keep your instruments in good working order to ensure accurate, high-quality data output. Don’t let unexpected delays slow you down or interrupt your lab workflows.
Service offerings include: relocation services, operational qualification procedures, and full coverage repair and validations. Read more about our service offerings, and contact a specialist today about which option is right for your needs.
IQOQ
Choose IQOQ (Installation qualification/operational qualification) service for assessment and documentation of your instrument’s operation specs at installation. During the in-person installation process, a specialist will perform the associated validation and complete the forms required for internal records.
Available for all instrument lines.
Total Coverage
Total coverage packages are available for all customers after the extended warranty expires or if the standard warranty has lapsed. Total coverage package covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes one validation with purchase – labor and travel covered for validation process.
Available for all instrument lines.
Relocation
Select a relocation package when your lab is moving to a new building or location. Relocation includes labor and travel for a specialist to come to the current site, safely pack the instrument, and to travel to the relocation site and safely unpack and re-install the instrument. Also includes validation prior to relocation and IQOQ after re-installation.
Available for all instrument lines.
Extended Warranty
Extended warranty packages are available for all customers after the standard warranty expires (1 year after instrument purchase.) Extended warranty covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes one validation with purchase – labor and travel covered for validation process.
Available for all instrument lines. Only available at point of purchase or while standard warranty is active.
Routine Care
Extended warranty packages are available for all customers after the standard warranty expires (1 year after instrument purchase.) Extended warranty covers any repairs necessary during the time specified, including specialist labor, instrument transportation (if repairs cannot be made on site), and replacement parts. Includes one validation with purchase – labor and travel covered for validation process.
For Robotic Autosampler only.
See what service packages are available for your instrument
Make the most of your instrument with additional training and support services
Whether you’re new to the instrument or need a refresher, our team of specialists is here to help. Schedule time one-on-one or with your whole lab to review best practices, get in-depth data analysis, or optimize your assay set-up.
User Trainings
Arrange one-on-one training online, or schedule time for an expert to visit on site and train your team on best practices, assay set-up, and data interpretation.
Data Analysis
Sit down with an expert for in-depth analysis of your results. Great for when you need to present data for a grant, publication, or project meeting.
Assay Consultation
Arrange for an online or in-person discussion for assay development and optimization.
Terms and conditions apply. Availability dependent on region. Validation processes are dependent on instrumentation, please contact a specialist for more details.
Have a question?
For more details or questions about your options, don’t hesitate to contact a Specialist